Error: This file is corrupt or incomplete
When you get a “corrupt or “incomplete” file error it means that the file was not fully downloaded onto your computer.
The problem is caused by either our websites servers or your internet connection. Below is an easy way to figure out which one is the problem.
Step 1: Download this test manual.
Yes, I was able to download and view the test manual
It looks like it’s a problem on our end. Occasionally customers Internet Service Providers don't play well with our router layout and timeout.
Step 2: Contact us and let us know you are having problems. We can usually fix the problem quickly.
No, I was not able to download and view the test manual
If you were not able to view the manual above then it is most likely an issue with your internet speed. Don't worry though there are a few more things we can try out.
Step 2: If you have a working pdf viewer and you still cannot download your manual it is almost certainly due to your internet connection.
Most computers already have a PDF (Portable Document Format) viewer pre-installed, however some don't have one you can (for free) download and install a pdf viewer to your computer. Below are a couple available options:
For security reasons the download url given to you when you purchased the manual will only be usable for 240 hours. If the time limit has expired on your manual and you still need to download it let us know using the contact page and we will generate a new link.
When filling out the form make sure to select the "Download Time Limit Expired" topic from the drop-down menu.
We are here to help, please fill out the contact form here. The sooner you contact us the sooner we can help.